In what language is support available?

m99club Support is available in Burmese 24/7 via Live Chat and at support@m99club.app. We can assist with any questions related to responsible gambling.

21+ • Safe Gaming

Responsible Gambling at m99club

Q: What is the minimum age to play at m99club?

You must be 21 years or older to play at m99club. Anyone under 21 is not permitted to play. This restriction is a policy maintained for both legal compliance and player protection.

Q: What is the difference between Time-Out and Self-Exclusion?

Time-Out is a temporary break lasting between 24 hours and 30 days, after which you can resume playing. Self-Exclusion is a longer block lasting at least 6 months with no option to reverse it early — suitable for those who need longer-term protection. You can only request to reopen your account once the Self-Exclusion period has ended.

Gambling is a form of entertainment. m99club provides tools and guidance to help you set your own limits and play in a balanced way.

Gambling Should Be Balanced

We believe every player at m99club should be able to make their own choices, put enjoyment first, and play free from pressure. Gambling is not a way to earn income — it should be a fun part of daily life, nothing more.

That is why we make responsible gambling policy a core part of our platform. This page explains the limit tools players should know about, warning signs of problem gambling, and ways to get help.

Important Notice: Games on this website are for players aged 21 and above only. Anyone under 21 is strictly prohibited from playing.

Protection Tools We Provide

Self-Limits

Players can set a deposit amount limit for a week or a month directly from their account settings. The limit takes effect immediately and you can monitor it yourself.

Time Limits

You can set in advance how long each gaming session should last. When the set time is reached, you will receive a reminder and you can decide for yourself what to do next.

Temporary Account Suspension (Time-Out)

If you want to take a short break from gambling, you can request a suspension lasting between 24 hours and 30 days. During the Time-Out period, gambling and deposit activity will be paused.

Self-Exclusion

If you feel that gambling has become a problem, you can contact Support to request a block of 6 months, 1 year, or longer. During the Self-Exclusion period, you will not be able to lift the block yourself.

Viewing Your Gambling History

You can review your gaming history and deposit and withdrawal records. This lets you see your own playing patterns and reflect on them.

24/7 Support

For any gaming-related issues, contact us anytime in Myanmar language via Live Chat or at [email protected].

Warning Signs to Watch For

If any of the following signs apply to you, it may mean that gaming is no longer fun and is heading toward a problem—

When you notice yourself betting larger amounts in an attempt to recover money you've lost
When you feel the urge to hide your gambling from family and friends
When gambling is causing problems in your relationship, work, or finances
When you feel lasting regret after gambling even though you couldn't stop yourself
When you feel the urge to borrow money or spend all your income just to play
When you want to stop gambling but find it very hard to do so

If even one of the signs above applies to you, take a step back and contact our Support team, or keep reading the FAQ to learn more.

6 Tips for Healthy Gaming

Set a Budget

Set a spending limit before you play and never go beyond it. Only play with an amount you can afford to lose.

Set a Time Limit

Plan your play time in advance. If you set 2 hours, play for 2 hours and stop — no matter how well things are going.

Don't play when you're upset

Avoid playing when you're feeling sad, drunk, or not in a state to make clear decisions.

Don't chase losses

Losing is a normal part of gambling. Don't expect to win it back by playing more — that mindset is where problems start.

Not a source of income

Don't treat gambling as a way to earn money. Games are made for entertainment and always produce uncertain outcomes — keep that in mind.

Take a break

If you feel tired or stressed while playing, stop immediately and rest. A clear mind leads to better decisions.

Age 21+ Verification

Every player who joins m99club must confirm they are 21 or older. This is not only a legal requirement — it is also a measure to protect your account and prevent young people from being harmed.

Parents and guardians can install parental control software to prevent children from accessing their devices and playing. For anything at all, contact our Support team — we're ready to help.

How to Request Self-Exclusion

If you want to stay away from gambling for an extended period, you can request Self-Exclusion. This is a decision you make for yourself, and m99club will fully respect it—

Contact m99club Support via Live Chat and tell them you want to request Self-Exclusion
Choose the period you want to be blocked (6 months / 1 year / 2 years / permanent)
A Support agent will take action to protect your account and it will be blocked within 24 hours
You can only request to reopen your account once the Self-Exclusion period has ended — it cannot be done before that

Contact Our Support Team

Any questions about responsible gaming will be answered in Myanmar language 24 hours a day.

Live Chat

[email protected]

Play in a balanced way and keep it enjoyable

Set deposit limits and stay in control of your gaming at m99club — and stay away from problems.

Responsible Gaming — Questions & Answers

You must be 21 years or older to play at m99club. Anyone under 21 is not permitted to play. This restriction is a policy maintained for both legal compliance and player protection.

Log in to your m99club account, go to Settings, select Deposit Limit, and set a weekly or monthly limit. The limit takes effect immediately. If you want to increase it, a 7-day review period must pass before the change can be applied.

Time-Out is a temporary break lasting between 24 hours and 30 days, after which you can resume playing. Self-Exclusion is a longer block lasting at least 6 months with no option to reverse it early — suitable for those who need longer-term protection. You can only request to reopen your account once the Self-Exclusion period has ended.

If gambling is causing problems with your finances, family relationships, or work — if you cannot stop chasing losses, or if you feel the need to hide your gambling — these are signs that problem gambling may be developing. If this happens, contact Support right away.

m99club Support is available in Burmese 24/7 via Live Chat and at [email protected]. We can assist with any questions related to responsible gambling.

Parents and guardians can install parental control software on their phone or computer. Do not leave your m99club account open in places where children can access it, and keep your password out of their reach. If a child has accessed and played on your account, notify Support immediately.

Explore the games on our platform

Once you understand the responsible gambling policy, you can adjust your settings and play the games at m99club—